Job Title: Home Care Field Care Supervisor
Location: Northern Ireland
Reports to: Home Care Service Manager

Job Specification and Responsibilities

• Responsible for a group of customers and Care Workers within the local community, ensuring their best interests and safeguarding their wellbeing.
• Ensuring our customers are receiving the care and support they expect and deserve.
• Field-based role, liaising with customers directly both at the commencement of the service and throughout its duration.
• Conducting assessments and regularly reviewing how the service is delivered.
• Supervising and managing Care and Support Workers, ensuring adherence to Concept Care’s high standards and CQC guidelines.
• Working closely with the Home Care Manager and Coordinators to plan services effectively.
• Holding regular team meetings and one-to-one meetings with Care Workers to discuss progress and training.
• Maintaining professional relationships with customers and Care Workers to ensure a high-quality service.
• Carrying out service user assessments and re-assessments.
• Performing spot checks and quality monitoring.
• Out-of-hours work may be required.
• Must be punctual and adhere to agreed working hours.
• Covering care calls in emergency and ad hoc situations (following company policy on logging in service users’ homes for care or supervision).
• Flexible working hours.
• ‘On-call’ duties on a rotational basis to support business needs.
• Adhering to set departmental budget constraints.
• Undertaking any other duties required to support the growth and development of the business, including covering care calls when required.

Skills

• Ability to use own initiative and know when to escalate issues to senior staff.
• Ability to work under tight deadlines.
• High accuracy and attention to detail.
• Good typing skills with accurate spelling and grammar.
• Computer literate, particularly in Word and Excel.
• Strong communication skills.
• Excellent organisational, written, and verbal skills with the ability to multitask.
• Self-motivated and determined individual seeking a challenging role.
• Flexible, team-focused approach.
• Ability to manage conflict calmly and professionally.

Qualifications

• Health and Social Care Level 2 & 3 or equivalent (or working towards Level 3).

Essential

• Car driver and owner.